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Terms & Conditions

Our Commitment to be Fair

Our values are FAIRNESS, CARE, HONESTY, ENTHUSIASM, LOYALTY and OUTSTANDING SERVICE and these values guide the spirit of our contract with you. Although our Ts and Cs do not list all the provisions of the Consumer Protection (Distance Selling) Regulations 2000, we are committed to abide by these regulations which you can check out at: . But we want to go further. Instead of offering you 7 days during which you can change your mind, we will give you 14 days from the day you purchase your product as long as you return it to us in the original packaging and in a re-saleable condition (with any seals or wrapping unbroken).

Contractual Stuff

This is the topline summary of the agreement we have with you when you place order from us:

  1. Thank you for placing your order with babytoothalbum - we appreciate it.
  2. We will send you an email acknowledging your order one hour after you've placed it.
  3. Your order is accepted and the contract between us is concluded when the product you ordered is despatched.
  4. We will debit the payment from your chosen method of payment at the time we despatch your goods.
  5. You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you purchased the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. There are some conditions that you should check first which are set out in Contract Details no.4 below.

If you have any questions regarding the babytoothalbum.co.uk website email us at customerservice@babytoothalbum.co.uk 

1. Prices

The prices payable for goods that you order are as set out in the website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mispriced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and despatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order.

Price and availability information is subject to change without notice.

Payment can be made by the methods provided for you on website and you must be over 18 to make a payment.

We will debit the payment from your chosen method of payment at the time we dispatch your goods, or pass your order on to a third party for dispatch, as appropriate.

All prices include VAT (where applicable) at the applicable current UK rate.

Acknowledging your order

Following your confirmation of your order, we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.

If during processing we discover for any unforeseen reason that we cannot complete order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).

Your order is accepted and the contract concluded when the product ordered is despatched.

4. Right for you to cancel your contract

You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you ordered the goods

You cannot cancel your contract if you have taken any product out of the sealed package in which it was delivered to you.

To cancel your contract you must notify us by, email, or in writing.

If you receive an item that you did not order, please notify us as soon as possible.

If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost and risk in the original packaging and condition. Our returns address is:

Tom Renton
246 Broughton Road
Banbury
Oxon
OX16 9QL 

Please pack the items so that they will not be damaged in transit. Include a copy of the packing note included in the package we sent to you and a brief note of the reason for return.

Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5. Cancellation by us

We reserve the right to cancel the order if:

  • we have insufficient stock to deliver the goods you have ordered
  • we cannot obtain payment
  • a product, price, or offer description fault has been identified
  • we do not deliver to your area

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

6. Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.

7. Damaged or Faulty Items

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.

In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.

8. Proprietary Rights and Licences

All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed by T Renton

You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.

8.3 When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.

9. Trade Mark Information

"BabytToothAlbum " trade mark used within this website is the property of T Renton and other trade marks used are the property of their respective owners.

You are not permitted to use any of the above trade marks or any similar signs likely to confuse the public, without our prior written consent.

10. Use and storage of data

If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Pick Pack Despatch Ltd, APC Courier. By placing an order with us you consent to us using the personal information you have given to us.

We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail message you send or the time that message may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.

11. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

12. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions

13. Returns

Babytoothalbum.co.uk are satisfied with the quality of our goods but, in the unlikely event of you not being delighted with your purchases you may return them to us for a full refund. Goods must be returned in their original condition, unused and still in their original packaging within 14 days of the date of purchase. We will also pay the return shipping costs if the product received was found to be faulty.  Please contact customer services to obtain a Returns Authorisation Number

You have the right to a cooling off period of 14 days after purchase of goods during which time you may cancel the order for any reason and return the goods to us for a full refund on the purchase price only. Again please contact customer services to obtain a Returns Authorisation Number

Copyright © 2012 Baby I Love You More Ltd. All rights reserved. Site by Jo Cox Design: Oxford Web Design

Company registered in England.
Registration no. 7624083